4 ms·

Time and time again, this type of response proves that it's the right way handle a bad situation. Be humble, apologize, own your mistake, and give a transparent

Time and time again, this type of response proves that it's the right way handle a bad situation. Be humble, apologize, own your mistake, and give a transparent snapshot into what went wrong and how you're going to learn from the mistake. Or you could go the opposite direction and risk turning something like this into a PR death spiral.

can16358p 4y ago
Exactly. I trust businesses/people that are transparent about their mistakes/failures much more than the ones that avoid them (except Apple which never accepts their mistakes, but I still trust their products, I think I'm affected by RDF). At the end of the day, everybody makes mistakes and that's okay. Everybody else also know that everybody makes mistakes. So why not accept it? I really don't get what's wrong with accepting mistakes, learning from them, and moving on.
- rocky_raccoon 4y ago
  > I really don't get what's wrong with accepting mistakes, learning from them, and moving on. Some people really struggle with this (myself included) but I think it's one of the easiest "power ups" you can use in business and in life. The key is that you have to actually follow through on the "learning from them" clause.
  - dylan604 4y ago
    Sure, this can be a good thing when it's a rare occurrence. If it is a weekly event, then you just start to look incompetent
- coob 4y ago
  The exception that proves the rule with Apple: https://appleinsider.com/articles/12/09/28/apple-ceo-tim-cook-apologizes-to-customers-for-maps-in-ios-6 https://appleinsider.com/articles/12/09/28/apple-ceo-tim-coo...
  - dylan604 4y ago
    "Is it Apple Maps bad?" --Gavin Belson, Silicon Valley This one line will forever cement exactly how bad Apple Maps' release was. Thanks Mike Judge!
    - can16358p 4y ago
      Yup. Just remember the episode. IIRC in that context Apple Maps was placed even worse than Windows Vista.
      - dylan604 4y ago
        I would agree with that. Apple Maps was worse than the hockey puck mouse or the trashcan macpro. trying to decide if it is worse than the butterfly keyboard, but I think the keyboard wins for the shear fact that it impacted me in a way that was uncorrectable where I could just use a different Maps app
    - stnmtn 4y ago
      I agree, but lately (as in the past month) I've been finding myself using apple maps more and more than google. When on a complicated highway interchange, the 3d view that Apple Maps gives for which exit to take is a life-saver
      - can16358p 4y ago
        Recently I used Apple Maps much more than Google Maps. In addition to trying to de-Googlify my life, there was also an occurance where Google Maps literally tried to kill me: at an intersection that connects into a highway it guided me to drive straight into the opposite direction to a highway, straight onto the coming cars at 140km/h. I've quit Google Maps right there and never used it again.
  - can16358p 4y ago
    Yeah. Forgot that one. When it first came out it was terrible. Apparently so terrible that Apple apologized, perhaps for the first (and last) time for something.

can16358p 4y ago

Exactly. I trust businesses/people that are transparent about their mistakes/failures much more than the ones that avoid them (except Apple which never accepts their mistakes, but I still trust their products, I think I'm affected by RDF). At the end of the day, everybody makes mistakes and that's okay. Everybody else also know that everybody makes mistakes. So why not accept it? I really don't get what's wrong with accepting mistakes, learning from them, and moving on.

rocky_raccoon 4y ago
> I really don't get what's wrong with accepting mistakes, learning from them, and moving on. Some people really struggle with this (myself included) but I think it's one of the easiest "power ups" you can use in business and in life. The key is that you have to actually follow through on the "learning from them" clause.
- dylan604 4y ago
  Sure, this can be a good thing when it's a rare occurrence. If it is a weekly event, then you just start to look incompetent
coob 4y ago
The exception that proves the rule with Apple: https://appleinsider.com/articles/12/09/28/apple-ceo-tim-cook-apologizes-to-customers-for-maps-in-ios-6 https://appleinsider.com/articles/12/09/28/apple-ceo-tim-coo...
- dylan604 4y ago
  "Is it Apple Maps bad?" --Gavin Belson, Silicon Valley This one line will forever cement exactly how bad Apple Maps' release was. Thanks Mike Judge!
  - can16358p 4y ago
    Yup. Just remember the episode. IIRC in that context Apple Maps was placed even worse than Windows Vista.
    - dylan604 4y ago
      I would agree with that. Apple Maps was worse than the hockey puck mouse or the trashcan macpro. trying to decide if it is worse than the butterfly keyboard, but I think the keyboard wins for the shear fact that it impacted me in a way that was uncorrectable where I could just use a different Maps app
  - stnmtn 4y ago
    I agree, but lately (as in the past month) I've been finding myself using apple maps more and more than google. When on a complicated highway interchange, the 3d view that Apple Maps gives for which exit to take is a life-saver
    - can16358p 4y ago
      Recently I used Apple Maps much more than Google Maps. In addition to trying to de-Googlify my life, there was also an occurance where Google Maps literally tried to kill me: at an intersection that connects into a highway it guided me to drive straight into the opposite direction to a highway, straight onto the coming cars at 140km/h. I've quit Google Maps right there and never used it again.
- can16358p 4y ago
  Yeah. Forgot that one. When it first came out it was terrible. Apparently so terrible that Apple apologized, perhaps for the first (and last) time for something.