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I'm not sure you and your parent understand what an SLA means. It's an agreement that, when broken, incurs a penalty. They aren't saying they guarantee 100% up

by latch 4y ago

I'm not sure you and your parent understand what an SLA means. It's an agreement that, when broken, incurs a penalty. They aren't saying they guarantee 100% uptime. They're saying they'll pay you for any downtime. It's literally the 3rd paragraph: > 1.2 Penalties. If the Service fails to meet the above service level, the Customer will receive a credit equal to the result of the Service Credit calculation in Section 6 of this SLA. (Most people I know consider them meaningless marketing BS that's really just meant to trick people or satisfy some make-work checkbox)

greyface- 4y ago
> They aren't saying they guarantee 100% uptime > Cloudflare ("Company") commits to provide a level of service for Business Customers demonstrating: [...] 100% Uptime. The Service will serve Customer Content 100% of the time without qualification. This is a legal commitment to provide 100% uptime. They are guaranteeing 100% uptime and defining penalties for failing to meet that guarantee. The fact that a penalty is defined does not stop it from being a guarantee.
- brokenkebab2 4y ago
  Looks like it supports parent opinion: commit - bind to a certain course if policy. It's legal obligation, not a statement about guarantees in physical world (like "this alloy won't melt below t°C")
- e1g 4y ago
  No, this SLA is a legal commitment to give you credits when Service uptime falls below a certain threshold. The threshold could be anything - 99%, 50%, 100%, etc. Importantly, Cloudflare is not under a legal obligation to provide the Service at or above the agreed threshold, it's under a legal obligation to give you Credits when the Service uptime is below that threshold. "Service Credits are Customer’s sole and exclusive remedy for any violation of this SLA."
- chrisseaton 4y ago
  > This is a legal commitment to provide 100% uptime. They are guaranteeing 100% uptime I don't think you know what a guarantee is. For example when you buy a new car you get a guarantee that it won't break down. Are they claiming it won't break down? No, of course not. What a guarantee means is that they'll fix it or compensate you if it does.
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by latch 4y ago

greyface- 4y ago

> They aren't saying they guarantee 100% uptime > Cloudflare ("Company") commits to provide a level of service for Business Customers demonstrating: [...] 100% Uptime. The Service will serve Customer Content 100% of the time without qualification. This is a legal commitment to provide 100% uptime. They are guaranteeing 100% uptime and defining penalties for failing to meet that guarantee. The fact that a penalty is defined does not stop it from being a guarantee.

brokenkebab2 4y ago
Looks like it supports parent opinion: commit - bind to a certain course if policy. It's legal obligation, not a statement about guarantees in physical world (like "this alloy won't melt below t°C")
e1g 4y ago
No, this SLA is a legal commitment to give you credits when Service uptime falls below a certain threshold. The threshold could be anything - 99%, 50%, 100%, etc. Importantly, Cloudflare is not under a legal obligation to provide the Service at or above the agreed threshold, it's under a legal obligation to give you Credits when the Service uptime is below that threshold. "Service Credits are Customer’s sole and exclusive remedy for any violation of this SLA."
chrisseaton 4y ago
> This is a legal commitment to provide 100% uptime. They are guaranteeing 100% uptime I don't think you know what a guarantee is. For example when you buy a new car you get a guarantee that it won't break down. Are they claiming it won't break down? No, of course not. What a guarantee means is that they'll fix it or compensate you if it does.
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