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Is you comment directed at Apple or applies to every company doing support? Because I can have good support - and I had - from others, just never from big names
by soco 4y ago
Is you comment directed at Apple or applies to every company doing support? Because I can have good support - and I had - from others, just never from big names, Apple or whatever. So sorry, I don't buy it. Good customer service can obviously be done, if the company cares about it, and Apple just doesn't care. Or Google. Or Facebook.
- harpiaharpyja 4y agoThis is just a thought experiment, but if we replaced each of the "big names" with a collection of smaller companies would we be able to get the same level of innovation? I think so. I believe it's being good at something that makes a company grow, not the other way around. Just looking for an answer to all those comments asking if the problem is tractable.
- soco 4y agoI also don't see what's innovation to do with customer support. Are you trying to say that one can only be innovative when offering shitty customer support? Or that the innovation IS the shitty customer support? I'm confused.
- harpiaharpyja 4y agoIt's a bad choice of words, replace it with the objective function of your choice.