Not only Apple, I send this email to EU Commissioner, I heard numerous cases when FB support completely ignored cases. There is even a post on Reddit of a guy,

Not only Apple, I send this email to EU Commissioner, I heard numerous cases when FB support completely ignored cases. There is even a post on Reddit of a guy, who managed to resolve his case by buying an Oculus gadget. Just today I heard a case with Upwork. I am trying to understand here, what is this? A corporate policy? A resource shortage? When you buy a car and it is broken, you can go to court and seek resolution there, but when you have a social account with a large user base or an Upwork account that brings money, where do you go? Shouldn’t companies have a standard flows to support people? Would you as EU impose some rules?