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Does anyone have any ideas on how Apple could solve this, without just hiring thousands of people? What process or system could be used to triage and reply to t
by rvdl 4y ago
Does anyone have any ideas on how Apple could solve this, without just hiring thousands of people? What process or system could be used to triage and reply to tens of thousands of these types of tickets without a corresponding linear increase in staff?
- yurishimo 4y agoThey make enough money to hire all those people. Maybe pull in some extra contractors until the queue is manageable and then staying on top of it wouldn’t be as bad?
- cromka 4y agoCommunity. Crowd sourcing. Some transparency – as in “democracy” – in prioritization of the issues.
- knweiss 4y agoFeedback and bug reports (exception: security) should be public and users should be able to vote. Apple then could prioritize much better. Also, take a look at their user forums: They are full of bug reports with hundreds of users having the same problems - and nothing happens. I really wish they would react much better with official acknowledgments, references to open bugs, workarounds, etc. It is depressing how much collective time is wasted.