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Just a slight clarification after a quick web search since I was curious - the $5 fee seems to be a refund service fee and not a cancellation fee - so since you
by elliottcarlson 15y ago
Just a slight clarification after a quick web search since I was curious - the $5 fee seems to be a refund service fee and not a cancellation fee - so since you were billed for the month, they were charging you $5 to issue the refund, not to necessarily process the cancellation.
- jcromartie 15y ago$5 to refund erroneous charges? That sounds borderline criminal. BTW I like Linode. This just sounds like a bit of confusion that could be cleared up by going "up the chain".
- wccrawford 15y agoWhich is just as crappy. Charging a fee to correct their mistake? Horrifying!
- elliottcarlson 15y agoDon't get me wrong - I was not defending them - I was just curious if they were actually charging a real cancellation fee (which would be far more outrageous) than a refund fee. If they are at fault they should waive that imho - but just in general it's good to know that the refund clause exists. If you want to cancel, cancel on the last day of service to prevent the fee.