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This seems better than the experience at any other big tech though. Even filing a bug is considerably harder on a Google/Amazon product because there's no unifi

This seems better than the experience at any other big tech though. Even filing a bug is considerably harder on a Google/Amazon product because there's no unified Feedback Assistant app. The experience of firing a bug report off into a black hole and never knowing if/when it was seen is universal as well. It is frustrating but hardly newsworthy or a surprise.. if you feel all feedback requests should be personally investigated by devs/PMs and replied to, maybe talk to the support teams and get a sense of the volume of these reports? It really is impossible.

svachalek 4y ago
I'm not sure what Amazon does but when I worked at Google all effort was basically in battening down the hatches to make sure there was absolutely, positively no way to reach a human being anywhere in the company unless you were a business partner of some kind. I stopped answering the phone because every call was someone randomly typing extension numbers out of sheer desperation.
plorkyeran 4y ago
Having no way to file a bug is better than pretending to have one which just gets filed to /dev/null. At least that way I don't waste time writing bug reports.
- zaptheimpaler 4y ago
  My personal stats on feedback assistant: 6 bugs filed 4 of those were fixed or went away. 2 were marked as closed, 2 are marked open but were fixed anyways. 1 is a bug that still affects me occasionally. 1 was a one-off bug in a rare case that i haven't seen since. So my experience is pretty far from it being /dev/null.
  - plorkyeran 4y ago
    My personal stats: 26 filed. 12 open and still relevant 1 that became irrelevant without ever being fixed (an iOS 7 specific problem). 5 fixed bugs in vim bindings in Xcode. 4 clang/libc++ bugs fixed upstream which eventually got pulled into the Xcode version. 4 other bug fixed Reporting vim binding issues during the Xcode 13 beta was a good use of time, but outside of those I'm 4/21 for reporting something to feedback assistant/radar doing anything.

svachalek 4y ago

I'm not sure what Amazon does but when I worked at Google all effort was basically in battening down the hatches to make sure there was absolutely, positively no way to reach a human being anywhere in the company unless you were a business partner of some kind. I stopped answering the phone because every call was someone randomly typing extension numbers out of sheer desperation.

plorkyeran 4y ago

Having no way to file a bug is better than pretending to have one which just gets filed to /dev/null. At least that way I don't waste time writing bug reports.

zaptheimpaler 4y ago
My personal stats on feedback assistant: 6 bugs filed 4 of those were fixed or went away. 2 were marked as closed, 2 are marked open but were fixed anyways. 1 is a bug that still affects me occasionally. 1 was a one-off bug in a rare case that i haven't seen since. So my experience is pretty far from it being /dev/null.
- plorkyeran 4y ago
  My personal stats: 26 filed. 12 open and still relevant 1 that became irrelevant without ever being fixed (an iOS 7 specific problem). 5 fixed bugs in vim bindings in Xcode. 4 clang/libc++ bugs fixed upstream which eventually got pulled into the Xcode version. 4 other bug fixed Reporting vim binding issues during the Xcode 13 beta was a good use of time, but outside of those I'm 4/21 for reporting something to feedback assistant/radar doing anything.