A friend once said, "You can't software your way out of an organizational problem." The complaints on the site generally criticize Jira from a technical standp

A friend once said, "You can't software your way out of an organizational problem." The complaints on the site generally criticize Jira from a technical standpoint, but it's important to realize that every "technical" shortcoming is based on a perceived organizational need: you never need the feature just for the feature itself. So yeah, Jira is far from my favorite software -- it's bloated, slow, and embodies many product choices that make no sense to me -- but it's also possible to hate it because it doesn't support <obscure feature X> in exactly the way your organization has been doing it since you were working with spreadsheets, and that's not Jira's fault.