Metrics will always be "gamed". The key is making the "game" the easiest way to get teams to do what you want done: A/B testing, TDD, etc. Once you've built i

Metrics will always be "gamed". The key is making the "game" the easiest way to get teams to do what you want done: A/B testing, TDD, etc. Once you've built in that institutional muscle memory, you can deprioritize and move on to other things.