I enjoyed working with RT, though someone had gone to the effort of making it easy to use and integrated nicely with IRC (in much the same way we have jira issu

I enjoyed working with RT, though someone had gone to the effort of making it easy to use and integrated nicely with IRC (in much the same way we have jira issues in Slack I guess). In comparison I feel like Jira hides stuff from me, that the UI is excessively slow, that it's easy to get wrong and add oodles of mandatory fields..