It depends on how it is used. As a bug tracker it is perfectly adequate, and I prefer having all of the information connected to a given issue in one place. It

It depends on how it is used. As a bug tracker it is perfectly adequate, and I prefer having all of the information connected to a given issue in one place. It took us some time to get the flows right, but what we have now seems to work well enough. It is certainly better than the crap system we had before we adopted Jira, though that isn't saying much. Edit: weird that an honest description of personal experience with Jira was downvoted to zero.