You get a few projects in JIRA…and you’re stuck. Then you add JIRA Service Desk or Service Management or whatever the hell it’s called these days…and you’re stu

You get a few projects in JIRA…and you’re stuck. Then you add JIRA Service Desk or Service Management or whatever the hell it’s called these days…and you’re stuck. Then you add some Confluence docs linked to your tickets… Unless one is really willing to throw institutional knowledge out, changing tracking systems is extremely costly.