>customizable, almost to a fault Customizable, absolutely to a fault. It is the infinite customizability of a tool targeted towards middle management which is

>customizable, almost to a fault Customizable, absolutely to a fault. It is the infinite customizability of a tool targeted towards middle management which is why Jira can go to hell. It is indeed possible to not be in Jira hell, but inflation of complexity is inevitable and almost entirely irreversible. It encourages and accelerates the path towards bureaucratic hell. Any avoidance of this is a temporary aberration.