Jira isn't perfect, but it fit our agency's needs well enough and the short comings haven't been bad enough to cause us to rethink it. The truth is that there'

Jira isn't perfect, but it fit our agency's needs well enough and the short comings haven't been bad enough to cause us to rethink it. The truth is that there's very few project management tools out there that offer the flexibility to run individual projects the way an individual team wants to. When you're an agency with hundreds of projects in the system, that's invaluable. I researched 2-3 dozen competitors to find a better solution and there just wasn't. Other than maybe Redmine and its derivatives, which the team basically dismissed for being too outdated. ETA: I should clarify that I'm using Jira Cloud and we don't have many issues with speed (at least today, anyway. Maybe in a few years, who knows)