> Tickets should not be THAT easy to edit. How often do we want to change a ticket's description, or title? I'd say, not often. If we do, there's really no harm

> Tickets should not be THAT easy to edit. How often do we want to change a ticket's description, or title? I'd say, not often. If we do, there's really no harm in having an "edit" button. It's very useful for when the user submits a ticket with "My computer isn't working" as the title and "excel is broken" as the description.