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I came from Apple (and their excellent Radar issue tracking tool) to a company that uses Jira. Jira is the worst. I routinely lose data in jira, like saving er

I came from Apple (and their excellent Radar issue tracking tool) to a company that uses Jira. Jira is the worst. I routinely lose data in jira, like saving errors. Dragging and dropping attachments sometimes causes the page to crash and reload. Everything in the UI moves around or obscured behind some tabs. I want to be able to file a network of issues all at once, something Radar did great. Jira workflows are much to complicated, and their flexibility just increases your administrative hell. I can go on and on.

NonNefarious 4y ago
Also ex-Apple here. Radar does suffer (to a lesser extent than Jira) from a profound defect, though: Searches are "exact match" for whatever text you put in the title. To find a bug YOU filed, you have to remember the exact words and sequence you used in the title. Did I say "resize window" or "resize a window?" I filed a bug against Radar for this behavior, and developers from other teams added comments expressing surprise that the tool was crippled in this manner. I think a year later, someone said, "Yep, our team got bit by this today again. We assumed this was fixed years ago." This fundamental flaw may explain why some widely-encountered bugs in Apple products don't get fixed, or at least fixed in a timely manner. A dozen Radars could be filed for the same defect, but if they aren't phrased the same way you'll never find all the dupes. So dumb. Still... I could construct queries based on status and product more easily in Radar than in Jira.
- phist_mcgee 4y ago
  Well it's obvious then. Apple needs to create a new and bespoke issue tracker just for radar.
  - quickthrower2 4y ago
    Or you need a “Queen’s English” standard way of describing everything enforced to all users.
- momothereal 4y ago
  That seems weird... is it too hard to feed everything into an Elasticsearch index? Even with default settings and some decent hardware you'd get good stemming and relevance ranking pretty easily.
  - NonNefarious 4y ago
    No idea. You could type SQL into searches, but then you had to go somewhere (no idea where) and look up the tables or entities to query. I mean... really?

NonNefarious 4y ago

Also ex-Apple here. Radar does suffer (to a lesser extent than Jira) from a profound defect, though: Searches are "exact match" for whatever text you put in the title. To find a bug YOU filed, you have to remember the exact words and sequence you used in the title. Did I say "resize window" or "resize a window?" I filed a bug against Radar for this behavior, and developers from other teams added comments expressing surprise that the tool was crippled in this manner. I think a year later, someone said, "Yep, our team got bit by this today again. We assumed this was fixed years ago." This fundamental flaw may explain why some widely-encountered bugs in Apple products don't get fixed, or at least fixed in a timely manner. A dozen Radars could be filed for the same defect, but if they aren't phrased the same way you'll never find all the dupes. So dumb. Still... I could construct queries based on status and product more easily in Radar than in Jira.

phist_mcgee 4y ago
Well it's obvious then. Apple needs to create a new and bespoke issue tracker just for radar.
- quickthrower2 4y ago
  Or you need a “Queen’s English” standard way of describing everything enforced to all users.
momothereal 4y ago
That seems weird... is it too hard to feed everything into an Elasticsearch index? Even with default settings and some decent hardware you'd get good stemming and relevance ranking pretty easily.
- NonNefarious 4y ago
  No idea. You could type SQL into searches, but then you had to go somewhere (no idea where) and look up the tables or entities to query. I mean... really?