4 ms·

> If you don't like it, it's your problem, not mine. I may be old fashined, but I remember it being considered a problem for the seller if a potential customer

by jansan 4y ago

> If you don't like it, it's your problem, not mine. I may be old fashined, but I remember it being considered a problem for the seller if a potential customer does not like offered product.

culpable_pickle 4y ago
So your saying everyone should be able to demand a custom app icon that fits their design preferences, presumably for free?
- mwint 4y ago
  No, they’re saying consumers are able to stop using your app if you inject politics into it, and some percentage will. No right or wrong involved, this means less money for you.
  - rbanffy 4y ago
    > this means less money for you. My morals are not for sale.
    - mwint 4y ago
      Great! While we can argue over whether not changing an app icon is immoral, it is your prerogative to make that trade off. Let’s just not pretend the tradeoff doesn’t exist.
      - culpable_pickle 4y ago
        > I remember it being considered a problem for the seller if a potential customer does not like offered product. That doesn't sound like making a informed tradeoff, that sounds like the adage of "The customer is always right", which is a very different approach to business. I highly doubt any company making a statement by changing their app icon hasn't considered the impact and I'm sure is actively watching metrics like uninstall metrics. And I'm sure given they're making the change they found it an acceptable trade off. So in short, I don't really understand what you're point was trying to make, unless you disagree with my premise that the companies made an informed decision to modify their app icon?
- Semiapies 4y ago
  No, the icons are just an excuse.
spacemanmatt 4y ago
Sometimes the customer is wrong, and it is worth more to avoid them.
rbanffy 4y ago
And this is why having a lot of low-margin, low-touch customers is better than a few high-margin, high-touch ones. It should always be OK to fire your customers.

by jansan 4y ago

> If you don't like it, it's your problem, not mine. I may be old fashined, but I remember it being considered a problem for the seller if a potential customer does not like offered product.

culpable_pickle 4y ago

So your saying everyone should be able to demand a custom app icon that fits their design preferences, presumably for free?

mwint 4y ago
No, they’re saying consumers are able to stop using your app if you inject politics into it, and some percentage will. No right or wrong involved, this means less money for you.
- rbanffy 4y ago
  > this means less money for you. My morals are not for sale.
  - mwint 4y ago
    Great! While we can argue over whether not changing an app icon is immoral, it is your prerogative to make that trade off. Let’s just not pretend the tradeoff doesn’t exist.
    - culpable_pickle 4y ago
      > I remember it being considered a problem for the seller if a potential customer does not like offered product. That doesn't sound like making a informed tradeoff, that sounds like the adage of "The customer is always right", which is a very different approach to business. I highly doubt any company making a statement by changing their app icon hasn't considered the impact and I'm sure is actively watching metrics like uninstall metrics. And I'm sure given they're making the change they found it an acceptable trade off. So in short, I don't really understand what you're point was trying to make, unless you disagree with my premise that the companies made an informed decision to modify their app icon?
Semiapies 4y ago
No, the icons are just an excuse.

spacemanmatt 4y ago

Sometimes the customer is wrong, and it is worth more to avoid them.

rbanffy 4y ago

And this is why having a lot of low-margin, low-touch customers is better than a few high-margin, high-touch ones. It should always be OK to fire your customers.