3 ms·

So they expect an infinite (free) contract? Which business or industry has ever offered this?

• baridbelmedar 4y ago
  Yeah, it's almost always about money. People do not want to pay, it's that simple. They don't want to admit it, therefore they often come up with varying arguments such as "the changes comes too fast, hassle to change, you promised it would be free forever, etc)...
• Tozen 4y ago
  I think it is more about user expectations, the impression that's given, or switching up. Google is making money off of people, even when what they offer is "free". They do whatever with user's email and data on their servers. And as a paid service, Google's customer support and reputation is comparatively shoddy, which is partially why various things are given away for free. At least that way they could take market share and then make money off of the data. I expect "must pay for it" Google Workspace to do as poorly as G Suite before it. But, as Google has deep pockets, I think they allow themselves the luxury to keep that division around.