Number one rule of being a contractor: you can't care about the problem more than the customer. If the customer doesn't care about it, you're not going to be a

Number one rule of being a contractor: you can't care about the problem more than the customer. If the customer doesn't care about it, you're not going to be able to make them. If the customer cares more about some inanity (such as the processes they follow) than the problem you're there to solve, that's just how it is. If you don't like it, then find another contract.