What you're missing is that a large majority of tech was never about customers' money. It's about "growth & engagement" which can be leveraged to raise astronom

What you're missing is that a large majority of tech was never about customers' money. It's about "growth & engagement" which can be leveraged to raise astronomical amounts of VC funding, much more than the product itself is ever expected to make (sometimes the product is fundamentally unprofitable and will never make any money).