> the place was packed with workers that were friendly, responsive, and truly wanted to help you Ignoring the union question, they are paid to smile at you, do

> the place was packed with workers that were friendly, responsive, and truly wanted to help you Ignoring the union question, they are paid to smile at you, doesn't mean they all are happy to work there in anyway. They are strongly encouraged to be "friendly, responsive" and appear "to truly want to help you" by management, it's an act. I have hard time believing anybody would think most Apple store employees genuinely feel that way when they have to deal with douche bag clients and suffer terrible management all day long. Source is myself.