7 ms·

I think asking for support is fine unless it is against the project guidelines. I think reporting bugs is almost always great. But I think that few if any pro

I think asking for support is fine unless it is against the project guidelines. I think reporting bugs is almost always great. But I think that few if any projects and maintainers appreciate adding just "weight" in a comment. These comments just add load to whatever channel the maintainer uses to follow these things. If the comment has more valuable, like explaining a new use case that is affected by the issue then I think it has value. Otherwise just use the reactions feature.

_8j50 4y ago
Mostly agree, but personally I comment when it is a bug impacting production stuff(outage for me). I don't know how else to get support, if they have a paid support option my company would be all over it for most of these projects. But therein lies the usability issue of OSS. With commercial software I can open a ticket and at least get some response that will help me make plans on how to deal with the issue. There really needs to be some org that simply lets devs get paid for supporting paying customers and let customers procure such support. For personal stuff I don't care but after fighting many battles to sell OSS when I have some issue what other recourse do I have than to politely explain my situation and hope I get therir attention. I literally beg for help! I am sorry if that annoys devs, but it is either that or I give up on OSS and be permanently pessimistic about anything related to it.