I see this almost as a technical problem. Developers want polite, clear, obvious, deduplicated, fully fleshed out bug reports. They want to hear the praise but

I see this almost as a technical problem. Developers want polite, clear, obvious, deduplicated, fully fleshed out bug reports. They want to hear the praise but dont want the shit talk. Users want somebody to talk to who can help fix their problem and to lobby for their pet feature requests. They generally dont know what to file under bug or support request. A system with a different UI for both that could be intermediated by some low-time-investment support roles filled by enthusiastic power users would help immensely.