How? How can you loose money offering a trading platform where you charge fees unless people stop trading? Is the email/phone support required so costly that th

How? How can you loose money offering a trading platform where you charge fees unless people stop trading? Is the email/phone support required so costly that they need to hire all these people? To me it seems they took in more and more money from investors who want to make a quick buck seeing this company's profits double every year. At some point you have to ask yourself if you are growing recklessly und unsustainably.