I've transferred my funds to Mercury and have no plans to keep a Brex account open for current or future funded startups. The fact that you end your reply with

I've transferred my funds to Mercury and have no plans to keep a Brex account open for current or future funded startups. The fact that you end your reply with "If you believe we made a mistake..." shows that Brex is still blaming the lowly SMB users and not taking responsibility for the problem. That's like apologizing to somebody by saying, "If you believe I offended you, I'm sorry". I know you won't do anything about this, but you should seriously reconsider your Chief Communications Officer if you're serious about targeting startups (reasons at https://news.ycombinator.com/item?id=31780900 https://news.ycombinator.com/item?id=31780900). Assuming they're advising the customer communication for this strategy shift, you're getting terrible advice as evident by the poor response here and in the press. This was a huge opportunity to reframe Brex as being all about funded startups. Instead Brex is coming across as arrogant with no concern for customers unless they have boatloads of money and fit into the strategy. It's very unbecoming to startups and sounds like how Oracle would communicate to the world.