Anyone else have a few issues with this story? 1. Thinking that Google owed them a higher level of customer service for a free account. They're already offerin

Anyone else have a few issues with this story? 1. Thinking that Google owed them a higher level of customer service for a free account. They're already offering a much better email system than almost anywhere else, for free! 2. Letting the backup email address expire. 3. Not backing up important messages. You can't leave backup to other people regardless of who they are. 4. Not using two factor security for an email account with so much important data. 5. Sending important personal data over email?? "At some point over the past six years, our correspondence would certainly have included every number or code that was important to us" WTF? E-mail, regardless of the provider, is not secure! Why would you send these things plaintext across the Internet?? 6. He alludes to the fact that his wife's info may have been on the Gawker release. . . and they were just hacked now?? Granted. . . maybe we cannot expect a nontechnical consumer to know these things. So how do we get them up to par? (edited for formatting)