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> Bug fixing priority, tech support, and integration consulting are the proper places to monetize I know this is a widespread business model, but it's always s
by michaelt 4y ago
> Bug fixing priority, tech support, and integration consulting are the proper places to monetize
I know this is a widespread business model, but it's always seemed backwards to me.
Having my customers pay me more when I produce more bugs and lower usability? That sounds like a reward for doing a bad job.
- pabs3 4y agoWhile it does seem like a perverse incentive, there will always be more customers than you are able to provide service to anyway, since no matter how good your documentation and how perfect your install process, issues will arise at the boundaries between your software and the customer's other systems, so integration services are valuable. In complex systems there will be more bugs than you can fix, so prioritization is valuable. Support is valuable because of the customers who have less experience with the software than you.