They’re obviously capable of doing more, and they’re in a competitive market, so I wholeheartedly support the freedom of dissatisfied customers to publicly sham

They’re obviously capable of doing more, and they’re in a competitive market, so I wholeheartedly support the freedom of dissatisfied customers to publicly shame them. Either they will learn from this and do better in future, or the community will enrich their competitors at Microsoft’s expense. And that is how we can have nice things rather than the mere minimum that our corporate overlords are “legally required” to provide us with!