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for those that didn't click, pasting verbatim > Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the nee
by hackernewds 4y ago
for those that didn't click, pasting verbatim
> Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the needs of smaller customers. The following sections will provide you with more context for your next steps.
terrible communication. it's we need ______ so you should deal with _____. that is not empathy
- tinus_hn 4y agoClearly they have little reason to care about the feelings of people they want to be ex-customers.
- radu_floricica 4y agoI can tell you that small clients definitely have no trace of empathy. They have needs, period. I think it's pretty ok to make a clean break and say "we are less suited to meet the needs of smaller customers" because, yes, you actually need a different kind of company to do that. They're not that (anymore), and they're being transparent about it.
- inopinatus 4y agoThe corollary of “the customer is always right” is “fire any wrong customers”.