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> This decision cannot be either changed or delayed. Your account will be closed by August 15. We’ve appreciated your business and wish you all the best in the
by SadTrombone 4y ago
> This decision cannot be either changed or delayed. Your account will be closed by August 15. We’ve appreciated your business and wish you all the best in the future.
I get that corporations couldn't care less about us as people but the phrase "we appreciate your business" and its variations will forever rub me the wrong way.
- tedivm 4y ago"We appreciated your business so much we want you to get off of our platform and never come back." Seriously though "appreciate your business" is the "thoughts and prayers" of crappy customer service.
- bombcar 4y agoI mean it might be more honest to say “you’ve always been a cost center and we’ll be damn glad to see the end of you” but would it really make you feel better?
- KennyBlanken 4y agoWhat really rubs me the wrong was is the "it was a very tough decision" crap both on support page and the CEO's statement here.
- aaaaaaaaata 4y agoI actually believe that bit — but it does look bad.
- cge 4y agoWhile I don't know about this company or the situation, I'm genuinely curious as to the reasoning behind including statements like this. They seem to be purely detrimental. I certainly can't see how they would make anyone less upset about the situation, and can see how they would make people angrier. Wouldn't the page be less provocative without that last sentence? Do the people writing these genuinely see them as statements people will appreciate? Or is the motivation to burn bridges and ensure that customers they no longer want will be offended?
- nicbou 4y agoThe founder's comment in this thread is a pure example of empty marketing speak. I wish that people dropped the act and were more straightforward. It's notmlike anyone buys this anyway.