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I believe they are doing things right now that do not scale so that they can get reviews like yours. It is a strategy to create loyal customers at the beginning
by felipemnoa 4y ago
I believe they are doing things right now that do not scale so that they can get reviews like yours. It is a strategy to create loyal customers at the beginning.
I'm not sure but I think PG has talked about this strategy.
- immad 4y agoSupport is <5% of our revenue. If the product mostly does what it should then support costs shouldn’t be crazy. (Assuming that’s the part that you think is unscalable for us)
- aaaaaaaaata 4y ago> If the product mostly does what it should then support costs shouldn’t be crazy. One of the huge benefits of not hacking your product together as fast as humanly possible!