4 ms·

Anecdote warning, but what you describe is not my experience at all. My Toyota dealership has been like 6 out of 5 stars, and I normally hate praising corporati

by enlyth 4y ago

Anecdote warning, but what you describe is not my experience at all. My Toyota dealership has been like 6 out of 5 stars, and I normally hate praising corporations or businesses. They seem to care about my vehicle more than me. If it goes for any service I get a link to a video with a mechanic, snapchat style recorded from a phone explaining any problem they found and recording it on video to me, I simply love the transparency. But I completely appreciate this is probably a local thing and my dealership just happens to have really enthusiastic staff, with corporations of such huge size, there is probably great variance in the quality of customer service. The same probably applies for Tesla. I cannot afford one myself, but I imagine that a certain % of people get excellent service or no problems at all, and another percent like comment OP get many problems and then whoever they're dealing with probably shrugs and says, well, most of our customers never had any issue, we'll just drag this guy along. It sucks and these businesses that earn such huge margins on EVs should strive to dig into their pockets and deliver better customer service. For me personally, it's the treatment of that last percent of customers who are outliers and have rare issues that's very influential of how much I trust a company.

lupire 4y ago
I never hear people complaining about being mistreated by Lexus, like I do constantly for Tesla.
christoph 4y ago
Anecdote warning as well... Same with my somewhat local (UK) Porsche dealership. They've been stellar over 4 years of looking after me with a 10+yr old car. They typically give me a cost and say it might be a bit more in labour if the job gets difficult/complicated (rusted bolts shearing, etc.), but give me an upper limit. I totally understand that from an engineering point of view. Sometimes, old rusty shit just breaks. They've still come in under the initial quotes pretty much every single time. I've actually spent less on maintenance of the car than I did on a previous Ford in a similar time period. I now just trust them as they've always been honest with me from day 1. They've always got the work done within a day and if they think it's going to run over, they give me a loaner no questions asked and tell me to come back at my convenience in a few days time. Conversations typically run along the lines of "I talked to the mechanic who saw your car last time and he's confident on his time estimate. He's suggested doing x while he does y, as it's really only going to be a parts cost as he's stripping x off in the process of doing y, and it'll need doing in x months anyway, but it's up to you". Anything they want to raise to my attention, they send me a simple clear video with a mechanic clearly describing/visually highlighting the problem(s), how long they think it's safe to leave to be fixed and have an open discussion with me about what I want to do and when I want to do it. I literally can't fault them. It's certainly dealer specific - I researched where to go on a UK car forum, and found out the nearest dealership seems like an absolute shit show of basically scamming customers, so I travel a bit further out and haven't been disappointed (yet).

by enlyth 4y ago

lupire 4y ago

I never hear people complaining about being mistreated by Lexus, like I do constantly for Tesla.

christoph 4y ago

Anecdote warning as well... Same with my somewhat local (UK) Porsche dealership. They've been stellar over 4 years of looking after me with a 10+yr old car. They typically give me a cost and say it might be a bit more in labour if the job gets difficult/complicated (rusted bolts shearing, etc.), but give me an upper limit. I totally understand that from an engineering point of view. Sometimes, old rusty shit just breaks. They've still come in under the initial quotes pretty much every single time. I've actually spent less on maintenance of the car than I did on a previous Ford in a similar time period. I now just trust them as they've always been honest with me from day 1. They've always got the work done within a day and if they think it's going to run over, they give me a loaner no questions asked and tell me to come back at my convenience in a few days time. Conversations typically run along the lines of "I talked to the mechanic who saw your car last time and he's confident on his time estimate. He's suggested doing x while he does y, as it's really only going to be a parts cost as he's stripping x off in the process of doing y, and it'll need doing in x months anyway, but it's up to you". Anything they want to raise to my attention, they send me a simple clear video with a mechanic clearly describing/visually highlighting the problem(s), how long they think it's safe to leave to be fixed and have an open discussion with me about what I want to do and when I want to do it. I literally can't fault them. It's certainly dealer specific - I researched where to go on a UK car forum, and found out the nearest dealership seems like an absolute shit show of basically scamming customers, so I travel a bit further out and haven't been disappointed (yet).