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Going to have to contradict you here. I’ve worked with multiple OEMs, including on dealer ops. Dealers are generally good at basic maintenance and repair items,
by mdorazio 4y ago
Going to have to contradict you here. I’ve worked with multiple OEMs, including on dealer ops. Dealers are generally good at basic maintenance and repair items, and warranty work. They are generally not great for anything else and are expensive as hell (and exploitative) for any customer pay work. They will also absolutely keep cars for long periods of time and require multiple trips to fix uncommon issues.
3rd party repair shops are generally going to be the better way to go and from an outside perspective, the two flaws in Tesla’s service model are 1) not producing & distributing enough parts, and 2) not partnering with more repair centers to train and certify technicians to work on Teslas.