Struggling to reconcile the following two points, one from the intro and one from the section on Alignment: - "Research shows that people believe that more a

Struggling to reconcile the following two points, one from the intro and one from the section on Alignment: - "Research shows that people believe that more attractive designs are easier to use than less attractive designs even when they’re not." - "Without thinking about it too hard, which form looks easier to complete, the one on the left or the one on the right? ... Most people say the form on the right looks easier to complete." Have I missed something here? I can believe that having a form that looks complicated may put people off, but the article doesn't make that point. More importantly, I have no evidence to back up that belief - and given the statement from the intro, I'm surprised the author doesn't attempt to justify it either.