There is nothing more annoying than a Customer Support Chinese Room of Kafka, where tickets are transferred around only to take us back to square one each time.

There is nothing more annoying than a Customer Support Chinese Room of Kafka, where tickets are transferred around only to take us back to square one each time. And if plausible deniability from senior management would just add insult to injury, plausibly, claiming that things are taken seriously when things are obviously being neglected is just gaslighting.