Yep. My first job out of college was support at a consumer web company. The vast majority of people did not need a PMs attention. Honestly a larger percentage o

Yep. My first job out of college was support at a consumer web company. The vast majority of people did not need a PMs attention. Honestly a larger percentage of them needed psychiatric help. The problem comes when there’s no escalation path for the few cases that actually do need it. Looking at you Google. I’ve never used LinkedIn support, so couldn’t say whether they would handle something like the OPs issue correctly.