I frame it as a "carrot" only because I hate using these kiosks and thus would need some incentive. The "stick" side of that metaphor for me is a nagging impres

I frame it as a "carrot" only because I hate using these kiosks and thus would need some incentive. The "stick" side of that metaphor for me is a nagging impression that companies that use them want to foist work on to their customers rather than provide service of any kind.