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"but we want to know how long they stay on each page of the app and it's free!" Was the response I got when I explained the issue with Google Analytics in pati

"but we want to know how long they stay on each page of the app and it's free!" Was the response I got when I explained the issue with Google Analytics in patient portals.

xbar 4y ago
This is a common refrain, and the implementers are baffled by any security or privacy concern about it.
- wolpoli 4y ago
  Unless it is made into a regulatory compliance concern, they don't want to hear about it.
alistairSH 4y ago
I'm guess I'm just surprised that the product owner (or whoever tends to fill that role in this space) isn't intimately aware of the privacy concerns. There's an entire market of HIPAA-compliant data storage/processing/etc. If there isn't a HIPAA-compliant web metrics solution, I guess that's my million-dollar idea (free for the taking, I have zero interest in building it myself).
- deleted 4y ago
  [deleted]
system16 4y ago
I've had so many clients insist that Google Analytics is absolutely necessary for their site or app since they need the to know as much as possible about who is visiting. In most cases these same clients never even look at the analytics as the dashboard is too confusing and generating reports too cumbersome.
- willcipriano 4y ago
  I can confirm that they did not use any of the data collected.
  - 908087 4y ago
- thewebcount 4y ago
  Can you elaborate on this? It's a patient portal. The patient is logged in, so you know who's visiting. They're visiting pages on your site tied to their own accounts, so you know as much as you can about what they're doing. Why do they need Google involved on this? I don't even understand the concept the clients are trying to convey. It's like someone saying, "I need to go to the store to get milk," but you open their refrigerator and it's full of gallon jugs of milk. What am I not understanding?
  - system16 4y ago
    IP/location, device used to access, browser used, time spent on the site, other demographics and interests data that may not be part of their user profile but is available thanks to Google tracking cookies, etc. Most (all?) of which could be developed on their own of course, but that costs more than a one liner to set up Google Analytics. And again, none of this info was ever actually used. They just felt very strongly that they needed it to better understand their users and improve the experience at some far off future date.
- sizzle 4y ago
  Isn’t matomo open source?

"but we want to know how long they stay on each page of the app and it's free!" Was the response I got when I explained the issue with Google Analytics in patient portals.

xbar 4y ago

This is a common refrain, and the implementers are baffled by any security or privacy concern about it.

wolpoli 4y ago
Unless it is made into a regulatory compliance concern, they don't want to hear about it.

alistairSH 4y ago

I'm guess I'm just surprised that the product owner (or whoever tends to fill that role in this space) isn't intimately aware of the privacy concerns. There's an entire market of HIPAA-compliant data storage/processing/etc. If there isn't a HIPAA-compliant web metrics solution, I guess that's my million-dollar idea (free for the taking, I have zero interest in building it myself).

deleted 4y ago
[deleted]

system16 4y ago

I've had so many clients insist that Google Analytics is absolutely necessary for their site or app since they need the to know as much as possible about who is visiting. In most cases these same clients never even look at the analytics as the dashboard is too confusing and generating reports too cumbersome.

willcipriano 4y ago
I can confirm that they did not use any of the data collected.
- 908087 4y ago
thewebcount 4y ago
Can you elaborate on this? It's a patient portal. The patient is logged in, so you know who's visiting. They're visiting pages on your site tied to their own accounts, so you know as much as you can about what they're doing. Why do they need Google involved on this? I don't even understand the concept the clients are trying to convey. It's like someone saying, "I need to go to the store to get milk," but you open their refrigerator and it's full of gallon jugs of milk. What am I not understanding?
- system16 4y ago
  IP/location, device used to access, browser used, time spent on the site, other demographics and interests data that may not be part of their user profile but is available thanks to Google tracking cookies, etc. Most (all?) of which could be developed on their own of course, but that costs more than a one liner to set up Google Analytics. And again, none of this info was ever actually used. They just felt very strongly that they needed it to better understand their users and improve the experience at some far off future date.
sizzle 4y ago
Isn’t matomo open source?