It's not the industry: it's the customers! With hardware (be it a bridge, a car, a pair of jeans) customers know and accept that no modification is possible on

It's not the industry: it's the customers! With hardware (be it a bridge, a car, a pair of jeans) customers know and accept that no modification is possible once the product is accepted. With software, customers have grown acquainted to the reality that software will evolve to fit their changing needs. Later, this became hoping for a software that can anticipate their needs. Finally, it perversely morphed into expecting a software that precede them being aware of their own needs.