The fact that they can afford to take a loss on many returns while their smaller competitors cannot kind of implies you're getting ripped off in some other way,

The fact that they can afford to take a loss on many returns while their smaller competitors cannot kind of implies you're getting ripped off in some other way, doesn't it? Where does the money to pay for your stolen cleaning supplies come from? Why would you even think to contact the manufacturer about this? Why not the shipping company? Or your building's management? I've fumbled a soda and broken it on the ground right after checking out and the grocer replaced it for free, but I recognized this as a generous act of kindness and not an expected baseline of customer service. I've also lost a soda in the parking lot and I can't even imagine feeling entitled enough to go back into the store to complain about it.