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The big difference is that you aren't involved with peoples' finances. There is a whole other level beyond the crazy you attract in services and retail.
by arrosenberg 4y ago
The big difference is that you aren't involved with peoples' finances. There is a whole other level beyond the crazy you attract in services and retail.
- nickjj 4y agoThat's true, but upset developers are up on the list of "how can I word this to be the most passive / aggressive as humanly possible". To be fair I think customer support in general is a hostile environment for the receiver. Everyone coming at you is usually dealing with an unexpected issue in some way that's preventing them from being able to do what they wanted to do. There's been a huge range of things I've seen. Everything from super nice folks including huge amounts of details and are calm to nothing more than "it's not working" and in 1 case a death threat because Docker wouldn't run on his Windows box. I don't think it was a serious threat (I'm still alive), but he wasn't trying to be funny. He was really upset. I don't let those things phase me. I help everyone equally regardless of how they treat me. From doing this for 5+ years I've learned that people act way differently initially when unexpected things happen but more often than not they calm down and apologize afterwards.
- 8n4vidtmkvmk 4y agodocker desktop stopped working on my windows box yesterday. tried clearing my containers, didn't work. factory reset, didn't work. uninstall reinstall, didn't work. finally the reset kubernetes button was ungreyed and that worked but i still don't know why if i already reset everything. lost my dev data. not happy with docker desktop, but haven't issued any death threats yet.