>Yeah, that is the point I never really understood. If you get people to fill up their own gas, that is one thing since it makes sense from a business perspecti

>Yeah, that is the point I never really understood. If you get people to fill up their own gas, that is one thing since it makes sense from a business perspective. More importantly, a professional can't fill the tank any faster than I can, and on modern cars, it's less important to check the oil every fill-up. (Still a good idea, but it's not as important as it used to be.) So from my perspective, why should I pay extra to have someone else do the task, no matter what the wage differential? So yeah, I think self-service gas stations make sense, and self-service groceries make more sense than making people wait in line for too few checkers (though, I think if you have sufficient checkers, professional checkers make more sense. A professional is a /lot/ faster at that job than I am) Yeah, though 'support staff' I think, is pretty important, and it's one of the major reasons why I like having my own company rather than working for someone else. Nobody has support staff for SysAdmins, and yeah, while I recognize the need for bureaucracy and tight bookkeeping, I don't enjoy dealing with those things and I'm not very good at it. It's really nice to hand a wad of receipts to someone else and say "yeah, this was for the conference last week" and have them handle the paperwork.