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Why? Presumably your product works, so at best you'd only have like 1% (20) customers with issues on any given day. 1 customer service agent should be able to a
by dubcanada 4y ago
Why? Presumably your product works, so at best you'd only have like 1% (20) customers with issues on any given day. 1 customer service agent should be able to attend to 20 issues in a 7-8 hour shift.
- ghshephard 4y agoOf course, when that customer service agent has to deal with 1% of 20_000 - 200 issues/day/agent - things start to add up.