4 ms·

"hey guys, if it's a valid bug they'll still come find it, right?" "we're not just cutting off the information we need, right?"

lamontcg 4y ago
If you already know of more bugs than you have time to fix, then more bugs for the sake of more bugs aren't that valuable. And sifting through dozens of bug low effort bug reports, to try to find the one useful one isn't actually a productive use of time. And not every software project has the same concerns as every other one.
- JohnHaugeland 4y ago
  > If you already know of more bugs than you have time to fix, then more bugs for the sake of more bugs aren't that valuable. We disagree quite strongly on this. In fact, I'm currently being burnt by an example. I'm currently interacting with one of the big delivery websites. Think similar to GrubHub or Instacart. Every so often the system auto-temp-bans me. I think maybe I'm falling afoul of scraper detection; it tends to happen when I am searching through stores because I need three obscure things and each store has two, looking for one that has all three. This happened again two days ago. I was trying to get all the flavors of one particular brand of chocolate chip. I had gotten a bag as a substitute, and it was much higher quality than expected, so I wanted to try the others. Problem is, the brand isn't common, and has 12 flavors, and the top-level search only shows 7 things. "Just open in tabs!" Nah, the system thinks you're a bot scraping prices, and blocks you for seven days in a way that looks like you're perm-banned. I'm sure they're drowning in tickets about their modest quality CSS and so on, but this ticket should still go in. Tickets aren't of uniform importance.
  - lamontcg 4y ago
    That doesn't matter to an open source project without any revenue stream and no budget for a help desk. And it sounds like you're doing something niche that shouldn't be prioritized, and eliminating abusive scrapers is probably worth it to them even if it means that they're losing your business. If they're not fixing it, that is a message to you that your use case doesn't matter to their business model. What you want is a way to demand you get attention. You are precisely the kind of squeeky wheel that wastes everyone's time.
    - JohnHaugeland 4y ago
      > And it sounds like you're doing something niche that shouldn't be prioritized Using the site for its main and sole purpose? No It sounds like you're looking to apologize so that you can win . > If they're not fixing it, that is a message to you that your use case doesn't matter to their business No, it's not. It's a reflection that their customer service isn't actually communicating with the engineers. . > You are precisely the kind of squeeky wheel that wastes everyone's time. Please take your public guess driven judgements somewhere else, thanks. I just received a thankful email from their engineering department as a result of the HN comment making one of their engineers aware. It's not clear why you felt the need to insult a stranger for saying "here's a situation in which ranking tickets can matter, even when there are already too many." Thanks for your time. Have a good day.
      - lamontcg 4y ago
        No idea why you think this is a comparable situation then.

lamontcg 4y ago

If you already know of more bugs than you have time to fix, then more bugs for the sake of more bugs aren't that valuable. And sifting through dozens of bug low effort bug reports, to try to find the one useful one isn't actually a productive use of time. And not every software project has the same concerns as every other one.

JohnHaugeland 4y ago
> If you already know of more bugs than you have time to fix, then more bugs for the sake of more bugs aren't that valuable. We disagree quite strongly on this. In fact, I'm currently being burnt by an example. I'm currently interacting with one of the big delivery websites. Think similar to GrubHub or Instacart. Every so often the system auto-temp-bans me. I think maybe I'm falling afoul of scraper detection; it tends to happen when I am searching through stores because I need three obscure things and each store has two, looking for one that has all three. This happened again two days ago. I was trying to get all the flavors of one particular brand of chocolate chip. I had gotten a bag as a substitute, and it was much higher quality than expected, so I wanted to try the others. Problem is, the brand isn't common, and has 12 flavors, and the top-level search only shows 7 things. "Just open in tabs!" Nah, the system thinks you're a bot scraping prices, and blocks you for seven days in a way that looks like you're perm-banned. I'm sure they're drowning in tickets about their modest quality CSS and so on, but this ticket should still go in. Tickets aren't of uniform importance.
- lamontcg 4y ago
  That doesn't matter to an open source project without any revenue stream and no budget for a help desk. And it sounds like you're doing something niche that shouldn't be prioritized, and eliminating abusive scrapers is probably worth it to them even if it means that they're losing your business. If they're not fixing it, that is a message to you that your use case doesn't matter to their business model. What you want is a way to demand you get attention. You are precisely the kind of squeeky wheel that wastes everyone's time.
  - JohnHaugeland 4y ago
    > And it sounds like you're doing something niche that shouldn't be prioritized Using the site for its main and sole purpose? No It sounds like you're looking to apologize so that you can win . > If they're not fixing it, that is a message to you that your use case doesn't matter to their business No, it's not. It's a reflection that their customer service isn't actually communicating with the engineers. . > You are precisely the kind of squeeky wheel that wastes everyone's time. Please take your public guess driven judgements somewhere else, thanks. I just received a thankful email from their engineering department as a result of the HN comment making one of their engineers aware. It's not clear why you felt the need to insult a stranger for saying "here's a situation in which ranking tickets can matter, even when there are already too many." Thanks for your time. Have a good day.
    - lamontcg 4y ago
      No idea why you think this is a comparable situation then.