You’re definitely right that metrics are often used as post-hoc justification of decisions already made. An example of actual dashboard culture is AWS’s operat

You’re definitely right that metrics are often used as post-hoc justification of decisions already made. An example of actual dashboard culture is AWS’s operational metrics meetings. The construction of the dashboards themselves is scrutinized just as much as any latency or availability metric (may God have mercy on your soul if use a pie chart or display the median of metrics without justification). And it’s actually useful for surfacing issues and knowledge sharing. The frequent cadence can be a big cause if stress though. https://aws.amazon.com/blogs/opensource/the-wheel/ https://aws.amazon.com/blogs/opensource/the-wheel/