This "business" launched, it made a claim, and it failed to deliver. Simple. Who cares if it's a startup or well established business. A customer arrived at the

This "business" launched, it made a claim, and it failed to deliver. Simple. Who cares if it's a startup or well established business. A customer arrived at the business based on the claim, they had a poor experience, and now they expressing a need for improvement. Is that still allowed these days? It's good to hear Zach's commitment to advancement, and we're all looking forward to it, but the Author is spot on.