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What kind of psycho feels satisfied when someone loses their job. Unless the offense was like… spitting in my food or something actually dangerous I would feel

What kind of psycho feels satisfied when someone loses their job. Unless the offense was like… spitting in my food or something actually dangerous I would feel bad if my complaint about general negligence or attitude resulted in someone losing their job.

Aissen 4y ago
In fact it can be used as a pressure strategy to customers that do have empathy. Those might complain a bit less loud when you let them know you might have to fire someone.
cogman10 4y ago
I feel the same way. However, some people are more "eye for an eye" types and nothing makes them feel better than seeing someone punished that "wrongs" them. There are more than a few people that fetishize punitive actions for evil doers.
eyelidlessness 4y ago
I totally agree (with your conclusion), and I even go out of my way to give higher praise than deserved to workers to help shield them from it. Unfortunately, it’s not (always) customers’ fault that this is how it works. Increasingly, it’s not even knowable by customers that they may contribute to someone’s firing (or even be the only input!). A single mediocre review could end a job, depending on how it’s weighted. A few bad reviews almost guarantees it. Even if the customer has no idea their review is applied to that particular worker—i.e. if they think they’re reviewing the business. Knowing all this has also just generally helped me to be more patient with people when I’m on the other side of the “counter”. But a lot of people (a) don’t know it and (b) don’t have any other recourse. A specific example so I don’t sound like I’m just abstracting the whole thing: if I order a meal on Grubhub, when I get asked for a review I get very specific questions about the delivery driver, vague questions about food quality from the vendor, and no prompt about Grubhub’s service itself. When I’ve had poor service (always from Grubhub or a direct consequence of their poor service), there isn’t even a way to give feedback that goes beyond the CS front line. Those poor souls are tasked with issuing refunds as rapidly as possible and moving on to the next chat. The best anyone can do to even register a complaint that might be heard is to call out a driver or restaurant, even if neither did anything wrong. Customers don’t know they’ll probably get someone fired by taking this tack, they just know it’s the only way to be heard. And that’s not because they’re cruel, it’s because they’re horribly alienated from the thousands of tiny paper cuts they understand as conveniences, and some days their only options.
gedy 4y ago
> What kind of psycho feels satisfied when someone loses their job. Most of the Twitter mob types calling people out for whatever

Aissen 4y ago

In fact it can be used as a pressure strategy to customers that do have empathy. Those might complain a bit less loud when you let them know you might have to fire someone.

cogman10 4y ago

I feel the same way. However, some people are more "eye for an eye" types and nothing makes them feel better than seeing someone punished that "wrongs" them. There are more than a few people that fetishize punitive actions for evil doers.

eyelidlessness 4y ago

I totally agree (with your conclusion), and I even go out of my way to give higher praise than deserved to workers to help shield them from it. Unfortunately, it’s not (always) customers’ fault that this is how it works. Increasingly, it’s not even knowable by customers that they may contribute to someone’s firing (or even be the only input!). A single mediocre review could end a job, depending on how it’s weighted. A few bad reviews almost guarantees it. Even if the customer has no idea their review is applied to that particular worker—i.e. if they think they’re reviewing the business. Knowing all this has also just generally helped me to be more patient with people when I’m on the other side of the “counter”. But a lot of people (a) don’t know it and (b) don’t have any other recourse. A specific example so I don’t sound like I’m just abstracting the whole thing: if I order a meal on Grubhub, when I get asked for a review I get very specific questions about the delivery driver, vague questions about food quality from the vendor, and no prompt about Grubhub’s service itself. When I’ve had poor service (always from Grubhub or a direct consequence of their poor service), there isn’t even a way to give feedback that goes beyond the CS front line. Those poor souls are tasked with issuing refunds as rapidly as possible and moving on to the next chat. The best anyone can do to even register a complaint that might be heard is to call out a driver or restaurant, even if neither did anything wrong. Customers don’t know they’ll probably get someone fired by taking this tack, they just know it’s the only way to be heard. And that’s not because they’re cruel, it’s because they’re horribly alienated from the thousands of tiny paper cuts they understand as conveniences, and some days their only options.

gedy 4y ago

> What kind of psycho feels satisfied when someone loses their job. Most of the Twitter mob types calling people out for whatever