My take is "don't use the same channel for internal coms as for customer coms". That way training could make it clear: * Supervisor communication will always

My take is "don't use the same channel for internal coms as for customer coms". That way training could make it clear: * Supervisor communication will always come through Slack, or email or some other mechanism. * Never trust that the identity of anyone on the phone is someone internal unless you initiated the call.