>You don't want your users to worry they are hurting their help desk chat bot when closing the window We're already there. A couple of years ago Bradesco, a la

>You don't want your users to worry they are hurting their help desk chat bot when closing the window We're already there. A couple of years ago Bradesco, a large Brazilian bank, programmed its bot to talk back to abusers. Instead of "sorry, I don't understand", it says things like "don't talk to me like that" https://www.trendwatching.com/innovation-of-the-day-brazilian-banks-virtual-assistant-now-confronts-her-abusers https://www.trendwatching.com/innovation-of-the-day-brazilia...