Feels like there's a big problem with the assumption that reputation would curb that behavior. The usual common sense concept is that if there was even the sus

Feels like there's a big problem with the assumption that reputation would curb that behavior. The usual common sense concept is that if there was even the suspicion that a business like Trustpilot would abuse their power, their reputation would be so tarnished that they would not only not do, but absolutely make sure it was almost impossible for the perception of abuse to happen. But instead, it looks like nothing happens when they flagrantly breach trust, so it looks like in practice you can't really trust any company at all.